Please excuse my frankness, but: changing your address online is a crock of s*@t!
Your going to charge me $1 to do it. By ME filling the form out online, I just saved you having to PAY SOMEONE to type it into a computer.
And honestly, you're going to charge me under the paradoxical statement that it's to "check your identity."
Maybe you are, but you're also charging me a dollar to do it. And I can walk into a post office, pick up one of those forms, fill it out while I'm standing there and then drop it into one of the mail slots. Never having to talk to a real person.
NO IDENTITY CHECK THEN, NO $1 FEE THEN!
And post office wonders why they have a bad reputation…
I love what you do, I don't complain when you up the price of a stamp every 6 months; but the idiocy is just too much for me to take some days.